Follow Up & Update Your Response

[cryptobro]

Once you’ve spoken with the client:

Update your public response to reflect the resolution.
Confirm you investigated and followed up.
Include the outcome—positive or negative—and a final apology if appropriate.
Optionally, see if the client will revise their review or add a testimonial highlighting your professionalism.

Pro tip: Grace and professionalism in handling criticism can impress future clients more than a perfect 5-star rating ever could.

[Nahid10]

Following up shows professionalism — people always appreciate when someone takes time to update their response.

[EmTeam]

A simple follow-up can turn an average interaction into a strong connection. Consistency builds credibility.