Don’t Panic Over Negative Reviews

[cryptobro]

As a freelancer, a bad review can feel personal—but don’t react impulsively.

First, find the feedback. Regularly check review sites, social pages, and consider social listening tools.
Next, assess the situation. Verify the review is legitimate and investigate internally.
Then, respond promptly. Acknowledge the complaint, apologise sincerely, and assure the client you’re looking into it.

Remember: your public response is visible to prospective clients, so stay professional.

[Nahid10]

Negative reviews can actually help if handled right — they reveal what to fix and how to improve.

[EmTeam]

Every brand faces criticism. What matters most is how you respond, not how perfect your ratings look.