Employees and Customers React to Sudden Shutdowns
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Much of the backlash centers on how the closures were handled. Employees have criticized the lack of advance notice, while customers expressed frustration at seeing store-closing signs paired with promotional trade-in offers. For many, the messaging felt disconnected from the reality of workers suddenly losing their jobs.
Criticism has also been directed at GameStop leadership, particularly CEO Ryan Cohen, whose compensation package could be worth billions in stock options. To critics, the contrast between executive pay and frontline layoffs has intensified dissatisfaction with the company’s direction.