Why Silence Costs You Clients

[kevin1]

If a client is chasing you for updates, you’ve already lost ground.

Even when projects are delayed, a quick note explaining why and giving a revised timeline goes a long way. Clients understand delays—they won’t forgive being left in the dark.

Clear communication is the cheapest retention strategy you’ll ever use. One well-timed email beats brilliance without updates.

[kelson10]

Silence kills trust Even with delays, a quick update + new timeline keeps clients on your side. Simple but powerful.

[EmTeam]

Clear comms > raw talent One timely email can save a client relationship when silence would ruin it.