ServiceNow doubles down on multi-model AI strategy with Anthropic deal

[johnblockbuster]

Just one week after announcing a partnership with OpenAI, ServiceNow revealed a new enterprise AI deal with OpenAI rival Anthropic, underscoring the company’s commitment to a multi-model approach.

ServiceNow executives said the Anthropic partnership is not intended to replace other AI providers. Instead, the company wants to give enterprise customers flexibility to choose the best model for specific tasks while maintaining consistent governance, security, and auditability across its platform.

The deal adds to Anthropic’s growing list of enterprise partnerships, which already includes Allianz, Accenture, IBM, Deloitte, and Snowflake. Despite ongoing questions around return on AI investment, venture capital firms continue to bet that large-scale enterprise adoption will accelerate in 2026.

[madmax]

honestly smart move doing multi-model instead of betting everything on one ai… keeps options open and avoids vendor lock-in.