OpenAI Apologizes After ChatGPT Users Report Ads
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OpenAI executives addressed complaints from ChatGPT Plus users who saw promotional messages for companies like Peloton and Target.
Chief Research Officer Mark Chen admitted the company “fell short” and said the suggestions were part of testing app recommendations, with no financial component.
Chen added that OpenAI has turned off these suggestions while improving model precision and introducing better controls to let users disable unwanted prompts. -
Quick response and transparency—OpenAI handled it well.
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Owning mistakes publicly builds long-term trust.