Take It Offline & Learn From Feedback
Freelancing/Online work exchange
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After acknowledging a review, contact the client directlyβvia email, DM, or phone.
Explain your investigation and any next steps.
Own up if you made a mistake. If not, still show empathy for their dissatisfaction.
Ask open-ended questions to understand how you can improve.
Even difficult clients provide opportunities to learn, grow, and refine your services.



