Take It Offline & Learn From Feedback

[cryptobro]

After acknowledging a review, contact the client directly—via email, DM, or phone.

Explain your investigation and any next steps.

Own up if you made a mistake. If not, still show empathy for their dissatisfaction.

Ask open-ended questions to understand how you can improve.

Even difficult clients provide opportunities to learn, grow, and refine your services.

[Nahid10]

Smart advice — sometimes the best progress happens in private discussions, not public debates.

[EmTeam]

Learning from feedback is the real key to growth. Taking it offline often leads to more honest conversations.