The case of Colin Moriarty, host of the Sacred Symbols PlayStation podcast, illustrated the problem clearly. Moriarty was warned in advance that his account was being targeted and responded by changing his password and enabling 2FA, the standard advice for any account security concern. Neither measure helped, and his account was compromised anyway. He confirmed he had not clicked any suspicious links, entered his password on any unofficial site, or been phished in any detectable way, aligning with reports from other affected users who say they never knowingly shared sensitive account information. Sony has not officially addressed the mass hacking reports and has instead pointed to existing guidance advising users not to share account details, a response critics have called inadequate given that the exploit appears to bypass user behavior entirely by targeting Sony's own support process. Fans are waiting for an official acknowledgment and a concrete fix from the company.